Support — Orlando Smart Concierge

Get help, report a bug, or just say hi.

Email: support@orlandosmartconcierge.app

We typically reply within 24-48 hours.

Common questions

How do I get a refund for Trip Pass?

Refunds are handled by Apple, not by us. To request one, visit reportaproblem.apple.com, sign in with your Apple ID, find the Trip Pass charge, and follow Apple’s flow. We can’t issue refunds directly.

Trip Pass expired but I’m still mid-trip — can you extend it?

Buy another Trip Pass through the app. The two purchases will stack (your access continues uninterrupted for 30 days from the original purchase if you buy a second one immediately).

I bought Trip Pass on my iPhone — will it work on my iPad?

Yes, as long as both devices are signed into the same Apple ID. Open the Trip Pass screen on the second device and tap Restore purchase.

Why is Park Butler refusing to answer my question?

Park Butler is scoped to Orlando-area travel topics: theme parks, shopping, currency conversion, restaurants, parking, safety in tourist areas. It politely declines questions outside that scope (code, work emails, homework, general knowledge unrelated to Orlando). This keeps the assistant focused and the costs sustainable.

A wait time the app shows is way off from what I see at the park

Wait times come from the public themeparks.wiki API, which itself aggregates from each park’s official app. There’s typically a 5-15 minute lag at the source, plus our app polls every 10 minutes — so worst case the number can be ~20 minutes stale. Always trust the queue board at the actual ride entrance over any third-party app.

A “high risk” SafeStop zone seemed fine to me — is the app wrong?

SafeStop zones are based on patterns reported over months and years, not real-time conditions. A zone marked “high risk” means it’s been a frequent target historically, not that an incident is happening right now. It’s a heads-up to be extra careful (don’t leave luggage visible, prefer covered parking, etc.), not a guarantee.

Lightning Lane Assistant misread my screenshot

OCR can struggle with small text, glare, or unusual layouts. Try retaking the screenshot, or just describe what you’re looking at to Park Butler in plain language.

How do I delete my data?

Uninstall the app — that removes everything on your device, including the App Attest key, parking tracker, and any cached state. To also remove the anonymous device record from our backend, email us at support@orlandosmartconcierge.app and we’ll handle it.

I found a bug. What’s the fastest way to report it?

Email support@orlandosmartconcierge.app with:

Bug reports with reproduction steps usually get fixed in the next release.

Is the app affiliated with Disney / Universal / SeaWorld?

No. Orlando Smart Concierge is independent. We’re not affiliated with, endorsed by, or sponsored by any theme park operator. Their names appear in the app only to describe which parks we cover.